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If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is
We are committed to ensuring that our website meets high standards of accessibility and usability.
- Text Resizing
- Web Accessibility Initiative
- W3C Standards
- Menu Naviagtion (Access Keys)
- Reporting problems
Text Resizing
If you have a general problem with the size of text on websites (ours and others) there are four ways of increasing the size:
- Change Operating System Preferences
You can change settings within Windows or Macintosh operating system to increase the size of text used - this makes all text on your computer larger (not just websites) - Change Browser Preferences
You can change settings within your browser to increase the default size of "normal" text - this has the effect of enlarging the text on all the websites that you visit (provided those websites have been built in an accessible way) - Mozilla, Firefox and most other browsers (PC)
Hold down the CTRL key and press + Decrease text size: Hold down the CTRL key and press - - Macintosh (Safari, Firefox and most other browsers)
Hold down the Command key and press + Decrease text size: Hold down the Command key and press -
Web Accessibility Initiative
This website has been built in accordance with the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) established by the World Wide Web Consortium's (W3C). Although the guidelines aim to make web content more accessible for people with disabilities there are wider benefits to adopting the guidelines as they make sites more user friendly for all.
W3C Standards
This site has been built using code compliant with W3C standards for XHTML and CSS. The site displays correctly in current browsers and using standards compliant XHTML/CSS code means any future browsers will also display it correctly.
All pages use Cascading Style Sheets (CSS2) for presentation, validated using the World Wide Web Consortium's (W3C's) validation service.
All pages are checked in accordance with Disability Discrimination Act (DDA) guidelines and adhere/comply to these guidelines as far as possible.
Found an issue?
If you have found an issue with anything on our website please contact us.
Cookie Use on this website
This website currently uses a cookie to gather information about your experience whilst here.
This website uses Google Analytics (a web analytics service), which sets a cookie on your web browser in order to evaluate your experience of our website.
The cookie is used to store information, such as what time you visited our website, whether you have visited the site before, what site referred you or what you searched for to find us.
Google Analytics Cookie Names
- _utma
- _utmb
- _utmc
- _utmz
If you continue to browse our website without changing your cookie settings, we will presume that you are happy to receive this cookie from our website. If, however, you are not happy to receive cookies from our website, you can change your browser cookie settings at any time.
How can I manage website cookies?
Web browser cookies:
If you wish not to receive cookies from this website, you can change your web browser settings so that you will be notified when any website tries to send you a cookie. At this point you can choose to accept or refuse the cookie. In addition you can also delete historical cookies from your browser at any time.
In order to manage cookies please refer to your web browsers help function, which will guide you through the process of managing your browsers privacy settings. Alternatively, you may want to visitwww.aboutcookies.org, an independent website which contains comprehensive information on how to do this on a wide variety of desktop browsers.
Alternatively if you wish just to avoid Google Analytic cookies consider Google’s browser plug-in available for most web browsers “Opt-out of Google Analytics cookies“.
What is a cookie and why do I need to know?
A cookie is a simple text file that is stored on your website visitors computers when they land on your website. Cookies allow your website to record things such as; what search terms they entered into a search engine to find your website or how many people came to your website on a specific day. In other instances cookies are used to provide core functionality such as;keeping members logged in to your website or enabling customers to buy products or services from you via the website.
On the 26th May 2012 the New EU cookie law (e-Privacy Directive) came into effect which meant that any website using cookie technology must inform visitors that cookies were being used and what for.
